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IRPA Agent Disconnect Issue Handling

https://haloipra.app.irpa.cfapps.ap10.hana.ondemand.com/

IRPA Agent Servers: 

  • 18.167.32.151

administrator

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  • 16.162.0.160

Administrator

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Solution:

1. Need Infra teammate help to restart the server in VM platform

2. If agent is still disconnected, need to remote to server and restart agent app

3. If restart sucessfully, IRPA agent will turn to ready or idel status